Policy Statements, Accreditations & Awards

Quality Assurance 

Bell Ingram is committed to achieving and maintaining the highest standards of expertise and professionalism in order to satisfy or exceed its clients’ expectations. A copy of our Integrated Management Policy Statement can be viewed here:

Bell Ingram IMS Policy Statement


For every instruction undertaken the Company endeavours to:

  • accurately establish clients’ requirements
  • meet the specification set by the client
  • assign committed and competent staff
  • produce work efficiently to give value for money
  • adhere strictly to programme and budget

Operating a Integrated Management System compliant with BS EN ISO 9001 is an important factor in achieving these aims.

The Company ensures that its quality assurance approach is communicated to and fully understood by everybody in the Company and that it operates in accordance with its Integrated Management System.

The Company monitors its quality performance and pursues a policy of continuous improvement to its processes, quality of service and its Integrated Management System.

To this end quality objectives are set at management review meetings. These objectives are reviewed at subsequent management review meetings using analysed data. Furthermore, Quality Policy is reviewed annually for continuing suitability.

Bell Ingram complies with all legislation relevant to the Surveying and Estate Agency Professions and all Bye Laws and Rules of The Royal Institution of Chartered Surveyors, and where appropriate, of the Royal Incorporation of Architects in Scotland and the Royal Town Planning Institute.

All in the Company are trained and encouraged, on an ongoing basis, to contribute to the achievement of the aims and objectives contained within the Integrated Management System.

Environmental Management

Bell Ingram recognises that its business activities interact with the environment in a variety ways.

These activities have an impact in  the key areas of:

  • Raw material use;
  • Energy use;
  • Generation of waste materials;
  • Advice to clients.

Bell Ingram recognises that it has a responsibility to help protect the environment wherever it has an opportunity to do so, be a responsible neighbour and to provide a comfortable environment for its employees to work in.

As such, Bell Ingram is committed to:

  • Continual improvement in the environmental impact of its business activities;
  • Improving the environmental benefits provided by its products/services
  • Preventing pollution;
  • Complying with all relevant legal, customer, and other third party requirements;
  • Adopting best practices applicable to its activities wherever it is practical to do so.

Bell Ingram will achieve these commitments through the following means:

  • The implementation and maintenance of an Environmental Management System that is independently certified as compliant with ISO 14001.
  • Employing processes that identify the aspects of the Company’s business that have an environmental impact and quantifying the significance of each aspect.
  • Setting objectives for reducing its environmental impact and maintaining an environmental performance improvement programme to enable them to be achieved.
  • Ensuring that its employees, suppliers and customers are aware of any support required by them to support the Company’s commitments and environmental / carbon reduction objectives.
  • Training its employees in good environmental protection practices and encouraging employee involvement in environmental improvement and carbon reduction initiatives.
  • Continually monitoring the environmental impact of its business activities.

Health & Safety Management

The Health and Safety at Work etc. Act 1974 imposes a statutory duty on employers to ensure in as far as is reasonably practicable the health, safety and welfare of their employees whilst at work.  This duty also extends to others who may be affected by that work.

Employees also have a statutory duty to take care of themselves and others who may be affected by their acts or omissions.

To enable these duties to be carried out, it is our intent to ensure that responsibilities for health and safety matters are effectively assigned, accepted and fulfilled at all levels within our organisational structure.

1.       We will, in as far as is reasonably practicable, ensure that:

  • Adequate resources are provided to ensure that proper provision can be made for health and safety
  • Risk assessments are carried out and periodically reviewed
  • Systems of work are provided and maintained that are safe and without risks to health
  • Arrangements for the use, handling, storage and transport of articles and substances for use at work are safe and without risks to health and safety
  • All employees are provided with such information, instruction and supervision as is necessary to secure their health and safety at work and the safety of others who may be affected by their action
  • Where appropriate, health surveillance will be provided to employees
  • The provision and maintenance of all plant, machinery and equipment is safe and without risk to health.
  • The working environment of all employees is safe and without risk to health and that adequate provision is made with regard to the facilities and arrangements for their welfare at work
  • The place of work is safe and there is safe access to and egress from the work place
  • Monitoring activities are undertaken to maintain agreed standards

2.       It is the duty of all employees at work;

  • To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work and co-operate with us in fulfilling our statutory duties
  • Not to interfere with or misuse anything provided in the interest of health and safety

3.       General

  • This Health and Safety Policy will be reviewed at least annually, amended and updated as and when necessary.  Communication of any such changes will be made to all employees
  • There are established and maintained effective procedures for consultation and communication between all levels of management and employees on all matters relating to health and safety and welfare
  • Employees are encouraged to draw any health and safety matters to their Health and Safety Coordinator’s attention

Health & Safety Policy Statement

Achilles UVDB


As a provider of specialist land agency services to the corporate utilities sector Bell Ingram has been successfully accredited under the www.achilles.com UVDB Verify scheme.

Achilles operates the UVDB supplier management service on behalf of all the major UK utility organisations and works with more than 700 of the world’s largest companies across a range of industry sectors. Shell, Norsk Hydro, BP, Dublin Airport Authority, Repsol, Network Rail, EDP, Codelco, National Grid, Edf, EnBW, Matsui, Lend Lease and ExxonMobil are just some of the organisations using the scheme.

Bell Ingram has been accredited for Achilles (UVDB Verify) since 2005. During our last Onsite Assessment (July 2019) we were once again awarded high scores in all three categories.

Management System Evaluation

  • Health and Safety: 94%
  • Environmental: 100%
  • Quality: 100%
  • CSR: 100%

Onsite Assessment

  • Health and Safety: 96%
  • Environmental: 100%
  • Quality: 100%
  • CSR: 100%

Corporate Social Responsibility

At Bell Ingram we believe that we have a duty to enhance the positive and minimise the negative environmental, social and economic impacts of our activities. We are committed to embedding our corporate responsibility into our values, professional practice and procedures for the benefit of our clients, colleagues and many other stakeholders. We have produced this policy to help all staff conduct their day to day activities in a manner consistent with the Company’s values and aims as a business. The policy sets out how we expect our staff, members, suppliers, business partners, contractors and customers to be treated and to behave towards each other, our community and the environment.

The policy covers all areas of our operations and is explained under four broad categories of impact:

  • Workplace
  • Marketplace
  • Community
  • Environment

We have developed the policy with reference to the relevant Codes of Corporate Government and best practice, including specific policies, such as our Environmental Policy, which the Company covers in more detail in separate documents, available for all staff and customers.

Anti-slavery and Human Trafficking Statement

Bell Ingram is aware that slavery and human trafficking remains a hidden blight on our global society. We all have a responsibly to be alert to the risks, however small, in our business and in the wider supply chain. Staff are expected to report concerns and management are expected to act upon them.

As part of our initiatives to identify and mitigate risk-

  • We only instruct contractors who have been approved through our Approved Contractors Procedure;
  • Where possible we build long standing relationships with local suppliers and make clear our expectations of business behaviour;
  • We provide a level of understanding of the risks of modern slavery and human trafficking in our supply chains and our business by briefing relevant members of staff. All Partners have been briefed on the subject;
  • We have in place systems to encourage the reporting of concerns and the protection of whistle blowers.

Scottish Letting Agent Register

Bell Ingram is registered on the government Scottish Letting Agent Register LARN1902043

RICS Client Money Protection Scheme for Property Agents

Bell Ingram is a member of the RICS Client Money Protection for Property Scheme.